These Terms & Conditions apply to orders placed through The Coffee Hut’s online ordering service. The website and ordering service are operated by KJB COFFEE CO.LIMITED, trading as The Coffee Hut, Unit 3, Coinage Ope, Helston, Cornwall, TR13 8EB. Placing an order Customers are responsible for checking their order, contact information and collection or delivery details before payment. An order is accepted once we have successfully received it and confirmed that we can fulfil it. All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact the customer where appropriate to arrange a suitable alternative or refund the unavailable item. Prices and payment Prices displayed through our ordering service are shown in pounds sterling and include applicable VAT where required. Payment must be made using one of the payment methods available through the online checkout. Payments are processed securely through our payment provider. Collection Customers selecting collection should attend The Coffee Hut at the collection time stated or estimated when ordering. Collection times are estimates and may vary during particularly busy periods. Delivery Delivery is available only within the delivery area shown on our ordering system. Delivery charges, where applicable, will be displayed before the customer completes their order. Estimated delivery times are provided as a guide. We will make reasonable efforts to deliver within the stated period, but circumstances such as exceptionally busy periods, traffic, weather or events outside our reasonable control may occasionally result in delays. Allergies and dietary requirements Customers with allergies or intolerances should check the allergen information provided and contact The Coffee Hut before placing an order if they are unsure about any product. Our kitchen handles multiple allergens and, although reasonable precautions are taken, cross-contact may occur. Descriptions such as vegan or other dietary descriptions should not be relied upon as a substitute for allergen information. Customers with a serious allergy should make us aware before ordering. Cancellations and refunds Because our food and drinks are prepared to order and are perishable, cancellation may not be possible once preparation has begun. Please see our separate Refund & Cancellation Policy for further information. Your statutory rights are unaffected. Website information We take reasonable care to ensure product descriptions, prices and information displayed online are accurate. Occasionally errors may occur. Where a significant error affects an order, we will contact the customer and give them the opportunity to continue with the corrected information or receive an appropriate refund. Responsibility Nothing in these terms excludes or limits liability where it would be unlawful to do so. We are not responsible for losses caused by circumstances outside our reasonable control. Governing law These Terms & Conditions are governed by the laws of England and Wales.
We do not store credit card details nor do we share customer details with any 3rd parties. This Privacy Policy explains how KJB COFFEE CO.LIMITED, trading as The Coffee Hut, collects and uses personal information when customers use our website and online ordering service. Information we collect When you place an order, we may collect information including: Your name, telephone number, email address, delivery or collection details, delivery address, order information and any information you provide in connection with your order. Payment information is processed securely by our payment provider, including Dojo. The Coffee Hut does not store customers’ full payment-card details. How we use your information We may use personal information to: Process and fulfil orders. Take payments. Arrange collection or delivery. Contact customers regarding their orders. Respond to enquiries or complaints. Maintain appropriate business and accounting records. Prevent fraud and maintain the security of our services. Where required, information is processed because it is necessary to fulfil our contract with you, comply with legal obligations or for our legitimate business interests. Marketing We will not automatically add customers to marketing lists simply because they have placed an order. Where customers are given the option to sign up for promotional emails or other marketing, this will be optional. Customers may unsubscribe or withdraw their marketing preferences at any time. Sharing information We only share personal information where necessary to provide our services or meet our legal obligations. This may include our website or EPOS provider, payment processor such as Dojo, IT or hosting providers, professional advisers and authorities where disclosure is legally required. We do not sell customers’ personal information. How long we keep information We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting and regulatory obligations. Order and transaction records may therefore be retained for several years where required for accounting or legal purposes. Security We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Online card payments are processed through our secure payment provider rather than being stored directly by The Coffee Hut. Your rights Under UK data-protection law, customers may have rights including access to their personal information, correction of inaccurate information, deletion in certain circumstances, restriction or objection to certain processing and withdrawal of consent where processing is based on consent. Requests can be made to: thecoffeehuthelston@gmail.com Customers also have the right to raise concerns with the UK Information Commissioner’s Office.
The Coffee Hut offers local delivery for eligible online orders. Delivery area At launch, our standard delivery area is TR13 8. Customers must enter an accurate delivery address when ordering. Orders placed for addresses outside our available delivery area may be rejected or cancelled and refunded. Delivery charges The applicable delivery charge will be displayed at checkout before payment is taken. We also intend to offer free delivery to eligible businesses in Helston’s immediate town centre, including businesses located on: Meneage Street Coinagehall Street Coinage Ope Wendron Street Church Street This free-delivery arrangement applies to qualifying business addresses and does not automatically apply to residential properties or flats sharing the same postcode. Where free business delivery is available, this will be confirmed through the ordering system or by The Coffee Hut. Delivery times An estimated delivery time will be provided when ordering where available. Times are estimates rather than guarantees. During particularly busy periods, adverse weather, heavy traffic or circumstances outside our reasonable control, delivery may take longer. We will make reasonable efforts to contact customers where there is a significant delay. Receiving your order Customers should ensure that somebody is available at the delivery address to receive the order. Please provide an accurate telephone number so we can contact you if there is difficulty locating the property or completing the delivery. If we cannot complete the delivery because the address supplied is incorrect or nobody is available to receive the order, we will make reasonable efforts to contact the customer. Because freshly prepared food is perishable, we cannot guarantee that a refund will be available where a delivery fails because of incorrect information supplied by the customer or because nobody is available to receive it. Food safety and allergens Food will be transported using appropriate packaging and equipment designed to maintain its condition during delivery. Customers with food allergies or intolerances should review the available allergen information before ordering and contact us if further information is required. Problems with a delivery If an order arrives damaged, incomplete, incorrect or otherwise not as expected, please contact us as soon as reasonably possible at: thecoffeehuthelston@gmail.com We will investigate and, where appropriate, arrange a replacement or refund.
This Refund & Cancellation Policy applies to online orders placed with KJB COFFEE CO.LIMITED, trading as The Coffee Hut. Cancelling an order Our food and drinks are prepared to order and are perishable. If you wish to cancel an order, please contact us as soon as possible at thecoffeehuthelston@gmail.com. Where preparation of your order has not yet started, we will normally be able to cancel the order and issue a full refund. Once preparation has begun, or the order has been completed or dispatched for delivery, we may be unable to cancel the order because the products are freshly prepared and perishable. This does not affect your statutory consumer rights. Incorrect, damaged or unsatisfactory orders If your order is incorrect, missing an item, damaged in transit or the food supplied is not of satisfactory quality, please contact us as soon as reasonably possible. We may ask for details or photographs so that we can investigate the issue. Depending on the circumstances, we may offer a replacement, partial refund or full refund. Refunds Approved refunds will be returned to the original payment method used to place the order. We will process refunds promptly, although the time taken for the funds to appear in your account may depend on your bank or payment provider. Nothing in this policy limits your statutory rights.
Our business operates under the following legal entity: Business Name: KJB COFFEE CO.LIMITED, trading as The Coffee Hut The Coffee Hut, Registered Address: Unit 3, Coinage Ope Helston Cornwall TR13 8EB, Email: thecoffeehuthelston@gmail.com
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Open now
Opening times
Sunday
Closed
Monday
09:30 - 16:00
Tuesday
09:30 - 16:00
Wednesday
09:30 - 16:00
Thursday
09:30 - 16:00
Friday
09:30 - 16:00
Saturday
09:30 - 15:00
Delivery times
Sunday
Closed
Monday
09:30 - 15:00
Tuesday
09:30 - 15:00
Wednesday
09:30 - 15:00
Thursday
09:30 - 15:00
Friday
09:30 - 15:00
Saturday
09:30 - 14:00
Unfortunately our Delivery option is currently suspended. Pre-ordering is available.
We prepare and serve your food in an environment where all 14 key allergens are handled. While we do our best to avoid and minimise the risk of contamination, we can't guarantee it. Therefore, the products we serve may contain traces of the key ingredients.
